What can we help you with today

Bills and payments ›

Need some help understanding your bill or how to pay? Answers right here.

Using your Prepay ›

Help with top up, Daily Deals & changing your plan.

Broadband ›

Need support with broadband? Here are the steps to get sorted.

Mobile support ›

Have an issue with your phone, SIM card or connectivity? We can help.

Need a hand?
It's in your pocket

Get answers faster, fix issues on the spot and manage your account, all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.

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Forms

Payment forms

Set up direct debits from your:

Bank account
Credit card

Mobile account forms

Update your name
Update your company's name
Change the owner of some or all of your mobiles

Broadband account forms

Update your name
Change the owner of your broadband or landline account

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Help, sorted in the My One NZ app

Get answers faster, fix issues on the spot and manage your account – all in one place.

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What can we help you with today

Need a hand?
It's in your pocket